Opportunities & Growth

If you think you have what it takes, we would love to hear from you - email your resume.
Please include details of your availability to interview as well as details as to when you are able to start in your covering letter.  All applications will be treated in the strictest confidence.

As ever, we anticipate a high volume of applications and are unable to reply to all individuals. Share your resume on recruitment@synergetics-india.com

Asst. Manager-Customer Success (Mumbai)

Job Description

Synergetics a Leading Cloud Consulting company is looking for an experienced and driven Customer Success Manager to join our successful, passionate and expanding technical team. This individual should be comfortable consulting and influencing customers, backed by a strong understanding of the customers’ business objectives and the capabilities of the Synergetics solution and should strive to make the Customers technology investments successful in achieving the intended objectives.

Responsibilities

  • Assist with account development, bids and campaign strategy
  • Perform detailed business discovery to set solution strategy and design
  • Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client's requirements
  • Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable
  • Articulate the value proposition of Synergetics IT Services.
  • Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.
  • Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition
  • Interact with account management team and tailor the solution, delivery models as required
  • Provide response to RFP, RFQ and unsolicited proposal for Global customer
  • customer presentation on Synergetics IT Services and Solutions areas
  • Prepare and verified Sow and Agreement after winning the opportunity
  • Interact with multiple OEM’s/OESP’s to achieve Integrated solutions
  • Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction (COS) discussions with stakeholders, finalize project delivery plans
  • Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.
  • Provide Leadership and deliver world class services including Professional Consulting Services
  • Participate in service delivery engagements by acting as a hands-on technical expert.
  • Deployment on Microsoft Azure
  • Develop software solutions, collateral and templates for use by the sales and pre-sales teams

Qualifications

  • Azure or AWS based Cloud Architecture and migration skills and experience.
  • Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
  • Knowledge of further Cloud technologies (Azure, S3, VMware)
  • 4+ years' experience as an IT Infrastructure Architect, with focus on Azure, cloud, server, storage and networking.
  • Knowledge and hands on experience in Sizing, Pricing and delivery models
  • Ability to understand business processes, business problems and then position the required solution
  • Azure or AWS based Cloud Architecture and migration skills and experience.
  • Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.
  • Knowledge of further Cloud technologies (Azure, S3, VMware)
  • 4+ years' experience as an IT Infrastructure Architect, with focus on Azure, cloud, server, storage and networking.
  • Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Cloud Infrastructure architectures and designs.

Certification

Microsoft Azure – 70-533, 70-535 any other infrastructure certification is added advantage.

Industry

  • Computer Hardware
  • Computer Software
  • Information Technology and Services

Employment Type

  • Full-time

Job Functions

  • Engineering
  • Information Technology
BDE – Learning Services (Mumbai)

Job Description

Synergetics is seeking an Learning Advisor, the ideal candidate will be one who focuses on achieving the quota by growing revenues in existing customers as well as penetrating new Customers. He/she should be a self-starter who is prepared to develop and execute against an Customer coverage plan and consistently deliver on revenue targets. The Learning Advisor will be an exceptionally strong analytical thinker who thrives in fast-paced dynamic environments and has very strong communication. He/she should be Techno savvy.

Responsibilities

  • Managing Sales and Business Development activities for IT Training- Public.
    • Meeting the Monthly and Quarterly Budgets
  • Working with the AVP – Sales and Marketing to Develop and Implement GTM for Enrolments – (Monthly and Quarterly)
    • Value Proposition
    • Discount Schemes
    • Outreach initiatives
    • Events
    • Webinars
    • Seminars
  • Maintaining and increasing Database of Individuals and Corporates .
  • Developing extensive mailing lists to announce the launch of Emerging technologies.
  • Attending Enquiry calls and walk-in visits for training requirements
  • Generating leads from daily enquiries and telephonic follow-up calls
  • Corporate client follow up to generate new leads.
  • Analyzing the training requirements of clients, their pre-requisites and objectives of training
  • Understanding client requirement, submission of business proposal & closure of the deal.
  • Arranging open workshops on various technologies on individual basis.
  • Maintaining customer relationship by sending greetings and mailers on festive occasions.
  • Will be responsible for complete execution
    • Launching of Programs
    • Selling of seats
    • Infrastructure Managements
    • Feedback Managements
    • Payment Collection

Qualifications

  • Strong verbal and written communications skills.
  • Decent emerging technology orientation
  • Good presentation and selling skills
  • Pleasing personality and willingness to actively listen and understand.
  • Must be target driven. Must have deep desire to work and succeed in a growing organization with total commitment
  • Ability of handle work load and work pressure
  • Willingness to travel

Industry

  • Information Technology

Employment Type

  • Full-time

Job Functions

  • Sales & Marketing
Cloud Engineer - Synergetics IT Services (Mumbai)

Job Description

Duties, and Responsibilities may include and not limited to:

  • Responsible for the evaluation of cloud strategy and program architecture
  • Responsible for gathering system requirements working together with application architects and owners
  • Responsible for generating scripts and templates required for the automatic provisioning of resources
  • Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings
  • Incident Management on IaaS, PaaS, SaaS.
  • Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc.
  • Collaborate with the engineering teams to enable their applications to run on Cloud infrastructure.
  • Experience with OpenStack, Linux, Amazon Web Services, Microsoft Azure, DevOps, NoSQL etc will be plus.
  • Design, implement, configure, and maintain various Azure IaaS, PaaS, SaaS services.
  • Deploy and maintain Azure IaaS Virtual Machines and Azure Application and Networking Services.
  • Optimize Azure billing for cost/performance (VM optimization, reserved instances, etc.)
  • Implement, and fully document IT projects.
  • Identify improvements to IT documentation, network architecture, processes/procedures, and tickets.
  • Research products and new technologies to increase efficiency of business and operations
  • Keep all tickets and projects updated and track time in a detailed format
  • Should be able to multi-task and work across a range of projects and issues with various timelines and priorities

Technical:

  • Minimum 1 year experience Azure and knowledge on Office365 services preferred.
  • Formal education in IT preferred
  • Experience with Managed Service business model a major plus
  • Bachelor’s degree preferred

Employment Type

  • Full-time

Contact HR – 7057732955

Email: nishakapoor@synergetics-india.com

HR Executive - (Mumbai)

Job Description

Synergetics one of the pioneers in IT Training and Software Advisory Services is looking to hire a HR Executive. Since the ideal candidate will be recruiting the best talent in the IT Training industry knowledge of the Industry and Technology is essential. She should have a pleasing personality and a good command over English. She should have good knowledge of HR Policies and Processes . She will be the brand spokesperson of the Company who will highlight the Company Culture and Career path to prospective candidates.

Responsibilities

Recruitment / Employment

  • Working on job portals (Naukri, Monster.com, Times, Shine, Indeed, etc.) to get relevant candidates and posting the job description on various job portals
  • With Department Heads, assesses people needs, supports in creating job descriptions and robust recruitment plans.
  • Conducts the HR interview for job applicants and determines culture fit.
  • Liaises with Department Heads and Admin Department to ensure smooth coordination of the on-boarding and induction process.
  • Manages the recruitment process via and ensuring that information is accurate and up to date at all times.
  • Supports Department Heads and Management in organisation development & design to create efficient, effective, fit for purpose teams.
  • Facilitates change initiatives, assesses impact, and creates plans and communications in support of leaders.
  • Encouraging the employees to provide reference for better prospects.

Employee Relations

  • Serves as primary contact to address employee concerns & responds to employee relation issues such as employee concerns and complaints.
  • Coaches and counsel management in employee related issues, including assisting managers in making and executing performance improvement, grievance processes and complex disciplinary decisions. Follows up to ensure early and appropriate resolution.
  • Participates in the investigation and resolution of employee relations problems, anticipates problems, and develops, recommends, and initiates appropriate steps for resolution.
  • Collaborates with Leaders to facilitate the Employee Engagement Survey, employee focus groups and action plans for continuous improvement.
  • Conducts exit interviews and analyses data and makes recommendations to the management team for corrective action and continuous improvement.
  • Remains current in knowledge and understanding of laws/regulations and interprets relevant laws and policies advising management and employees accordingly. Identifies trends that could impact organizational objectives and/or operational resources.
  • To send motivational mails to employees on regular basis.

Grievance Redressal

Performance Management System

Talent/ Learning & Development

  • Delivers the talent management process with departmental head including succession planning for key jobs, key people and development planning and execution.
  • Manages Performance Review with Departmental Heads.
  • Analyses Internal Training Path, quality and benefits of training.
  • Helping the Department Heads do Performance appraisal in a better way by adopting better appraisal practices.

Exit Formalities

  • Conducting exit interviews of candidates who are resigning
  • Helping the person to be relieved properly
  • Issuing relieving letter and letter of experience
  • Doing the full and final settlement for the person

General

  • Administers various human resources plans and procedures for personnel; assists in development and implementation of personnel policies and procedures as and when required.
  • Recommends new approaches, policies, and procedures to effect continuous improvements in efficiency of department and services performed. Participates in developing department goals, objectives, and systems.
  • Conducts ad-hock administration tasks when required.

Contracting

  • Venue vendors
  • Training partners
  • Independent consultant
  • Staffing partners

Reporting

  • To maintain and update the status of current requirements and maintain a record of all full-filled requirements.
  • Maintaining weekly reports.
  • Database
  • Consolidated Time Sheet-Analysis
  • Consolidated Competency Report
  • Professional Fees Approval sheet
  • Salary Approval sheet
  • Consolidated Guidelines & Appraisal Focus
  • Handling Employee Database

Qualifications

  • Experience working in a standalone role desirable.
  • Experience of working in a Service industry environment is essential.
  • Proficient in Microsoft Office (Word, Excel, Powerpoint).
  • Excellent interpersonal skills, problem solving, judgment, ability to see the nuance and make solid and effective recommendations and decisions in inexact situations.
  • Highly self-motivated, conscientious and confidential individual who demonstrates initiative and resourcefulness.
  • Ability to build confidence quickly.
  • Exceptional verbal and written communication skills including the ability to communicate effectively in a multicultural, multinational, matrix environment.
  • Ability to objectively coach employees and management through complex, difficult, and emotional issues. Sensitivity to the need of every individual to be treated with respect and fairness.
  • Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or law.
  • Must be able to manage multiple assignments simultaneously, ability to priorities and oversee multiple projects in a fast-paced environment meet deadlines and have strong, demonstrated organisational skills with the capacity to manage changing priorities and ambiguity while remaining calm and controlled.
  • Communicates a "can do" attitude and positive outlook, minimizing negative behaviors.
  • Excellent presentation skills and an ability to engage audiences.
  • Bachelor’s degree in Human Resources or related field or related certification preferred.
  • Highly-skilled HR professional with demonstrated proficiency and knowledge in the principals and practices of Human Resources.

Industry

  • Information Technology

Employment Type

  • Full-time

Job Functions

  • Human Resource
Inside Sales - (Mumbai)

Job Description

Inside Sales Duties and Responsibilities (International) :

  • Cold calling; making multiple outbound calls to potential clients
  • Understanding client needs and offering solutions and support
  • Researching potential leads from business directories, web searches, or digital resources
  • Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
  • Creating and maintaining a list/database of prospect clients
  • Presenting and delivering information to potential clients
  • Answering potential client questions and follow-up call questions
  • Working with sales team when closing sale
  • Tracking weekly, monthly, and quarterly performance and sales metrics
  • Building pipelines with channel partners and team members to close sales
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Closing sales and working with client through closing process

Inside Sales Requirements and Qualifications :

  • Comfortable making cold calls and talking to new people all day
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers Persuasive and goal-oriented
  • Possesses an energetic, outgoing, and friendly demeanor
  • Eager to expand company with new sales, clients, and territories
  • Self-motivated and self-directed
  • Able to multitask, prioritize, and manage time efficiently
  • In-depth understanding of company services and its position in the industry
  • Graduation from IT Background
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team
  • Previous experience in inside sales experience, or related sales experience preferred
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

If you think you have what it takes, we would love to hear from you.

Join Our Team, Driving Cloud Transformations and Innovations.

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